shipping / returns.

information about shipping, tracking and returns.

how do I track my order?

as soon as your order ships, you should receive an automated email with tracking information. if you cannot find your tracking number, please contact us at [email protected] with your order number.

what is your return policy?

should you wish to make a return, please be sure to send us a return request by filling out our returns form. we will not be responsible for returns that have not been agreed upon with our customer service team first. we will offer a full refund on i

how do I make a return?

to return an item, please include your order number on your return shipment. we regret to inform you that return postage must be paid by the purchaser and we recommend sending your return via a tracked/insured method so it can be tracked in the case

can I return or exchange an item purchased from a third party retailer?

if your item was not purchased directly from our website, we will not be able to process a return/refund for you. please contact the retailer directly with proof of purchase to request a return or refund. if you have any specific questions about the

do you ship outside of the US?

if you are shipping to the united kingdom, please complete your purchase on https://www.malinandgoetz.co.uk/.if you are shipping to an EU country, please complete your purchase on https://eu.malinandgoetz.com/.if you are shipping to canada, please co